Shipping Policy

Effective Date: July 1, 2026

Welcome to Aura Glow! We are committed to delivering your home décor products safely and as quickly as possible. Please read our shipping policy below.

Order Processing

• All orders are processed within 1–3 business days after payment has been successfully confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times may vary depending on your location:

• Local Deliveries: 2–7 business days

• International Deliveries: 7–21 business days

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs clearance, weather conditions, or courier delays.

Shipping Fees

Shipping charges are calculated at checkout based on your delivery location and the size or weight of your order.

From time to time, Aura Glow may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available), allowing you to monitor your shipment.

Incorrect Address

Customers are responsible for providing accurate shipping information. Aura Glow is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. If you notice an error, please contact us immediately before your order is dispatched.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact our support team. We will work with the shipping carrier to investigate and assist in resolving the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number along with clear photos of the damaged item and packaging so we can assist you promptly.

International Orders

Customers are responsible for any applicable customs duties, import taxes, or other fees required by their country's customs authorities. These charges are not included in the product price or shipping cost unless otherwise stated.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We're always happy to help and will do our best to ensure your shopping experience with Aura Glow is smooth and enjoyable.